Webshop Delivery Service
NATIONAL DELIVERY (via courier)
- Free Delivery on Garden Furniture for orders over £750
- We are currently unable to deliver to the following postcodes in Scotland (AB, DD,PH), Highlands, Northern Ireland and the Channel Islands
- For customers with product orders under £750outside of our local delivery zone, please call for a courier quotation – 01291 690751
LOCAL DELIVERY COSTS (our own vehicle)
- We support orders for local delivery within a 40-mile radius of the Garden Centre with our delivery vehicle. The minimum order value is £40
- Free delivery on garden furniture orders over £750
- Delivery charges start from £7.95 per delivery
- Max delivery fee is £40 (40 miles)
Due to weight on our vehicle, there is a limit on the number of aggregates and growing media that can be delivered at any one time.
DELIVERY DETAILS:
- We will confirm your order within 1 working day
- Garden Furniture, Water Features and BBQs are typically delivered on a pallet within 7 working days of your order being placed (excludes weekends and bank holidays).
- For local customers (-40 miles), your order may be delivered by one of our own vehicles. We will aim to contact you within 1 working day to arrange a convenient delivery date. Your driver then be in touch on the morning of your delivery to confirm an arrival time.
- For National deliveries (40+ miles), our selected courier will be in touch to arrange the delivery day and send you a tracking link.
CANCELLING AN ORDER
Should you wish to cancel an order, please email info@raglangardencentre.co.uk or call 01291 690 751 to arrange.
We do ask if you have already been advised of a delivery date, that you contact us at LEAST one working day prior.
RETURNS / EXCHANGES
DAMAGED ITEMS – although we try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. We do ask that you check you have the correct items and look for signs of damage prior to signing for the goods. Please note any concerns on the delivery note before the driver leaves. All collection costs will be met by Raglan when an item is damaged or incorrectly delivered. ONLY if this is noted on the delivery note at the time of delivery.
CHANGE OF HEART – if you simply change your mind about your items then please contact us on 01291 690 751 or email us at info@raglangardencentre.co.uk within 14 days of receipt to request collection. We will only accept returns that are unused. We will, unfortunately, have to charge you for collection. The collection costs are based on your locality to the garden centre and will be advised. We reserve the right to refund you the item’s original purchase price minus 20% should we find the item is not in the same condition as sold.
REFUNDS
Once goods have been returned refunds will be given via the original method of payment and at the same price as the original sale (including any discounts/special offer reductions). Refunds will be processed within 2 working days.