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Refunds & Cancellations

Guest Amendment / Cancellation

Should you wish to amend your booking we will endeavour to meet your request where possible but cannot guarantee this.  All requests should be made at least 14 days in advance of the booking date and emailed to quoting your family / group name and order number.  We will aim to respond in 3 working days. 

Refund T&C’s for Events & Gift cards online purchases.  

Should  you wish to cancel your booking we will offer a full refund if the cancellation is received at least 21 days in advance of the booking date by emailing  quoting your family / group name and order number.  All refunds will be credited to the payment card used to make the booking.  No refund will be given if requests are received less than 21 days of the booking date. Unfortunately no refunds for Gift Cards purchased online will be provided.

Raglan Garden Centre – Events Outside Our Control

As a result of Force Majeure Raglan Garden Centre will not be held liable or responsible as a result of an event outside our reasonable control; adverse weather conditions, road closures, guests unable to attend

In the unlikely event that Raglan Garden Centre is forced to cancel an event guests will be notified as soon as possible and a full refund given.

Methods of Payment 

We have selected WorldPay to manage the processing of payments through our website.

WorldPay’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet. With WorldPay, you are provided with a variety of options for payments including Visa, Visa Debit, MasterCard, and Maestro.